Welcome to Life's Retreat Massage and Spa.
We like to do our best to be sure that your needs are met and your appointment is as comfortable as possible. Please let us know if you have any questions about your session. To make sure we are able to met everyone's needs the best we can we have the following policies:
We understand that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all clients a 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. To avoid a deposit for future appointments, please provide us with 24 hours notice. Failure to do so will result in a charge of $30.00
Check-In and Late Arrival PolicyTo avoid being deprived of treatment time, please arrive at least 15 minutes prior to your first treatment. We regret that late arrivals will not receive extension of scheduled appointments.
The original reservation fee will be charged.
No Show Policy
Our No Show Policy follows a Three Strike Rule. The first time a no show occurs, you will be given a courtesy phone call notifying you of your missed appointment. The second time a no show occurs, you will be required to leave a credit card on file when scheduling and a charge of $30.00 will be billed to your account. If a third no show occurs and any subsequent visits after that, you will be charged the full amount of your appointment and be required to leave a credit card on file for all future appointments.
Other PoliciesPrior to the first appointment a copy of our policies and intake forms will need to be completed. Client will be asked to read, understand, and comply with all professional policies, procedures, terms, and conditions. These forms must be signed as well as consent for treatment. These forms expire on December 31st each year and will need to be completed again on the first visit of the New Year. At each following appointment clients will complete a follow-up intake form to inform service technician of any changes.
Gift Certificates must be redeemed by expiration date. No exceptions. Gift Certificates must be presented at time of service. All remaining balances must remain on your certificate; no cash value; cannot be redeemed for cash. Life's Retreat Massage and spa is not responsible for certificates that are lost, stolen, damaged or used without authorization. All sales are final; Gift Certificates cannot be exchanged or refunded for any reason. If need further clarification please refer to the policy form included with your gift certificate when purchased. A copy can be obtained at the spa.
PaymentWe accept cash, local checks, Visa, MasterCard and Discover Card as well as gift certificates issued by Life’s Retreat Massage and Spa.PricesPrices listed are subject to change at any time without notice. GratuitiesTips are never expected, but always appreciated. It is always nice to receive the compliment of a “thank for a good service” gratuity. For your convenience tips may be added to your check and credit card total at check-out.