Welcome to Life's Retreat Massage and Spa.
We like to do our best to be sure that your needs are met and your appointment is as comfortable as possible. Please let us know if you have any questions about your session. To make sure we are able to met everyone's needs the best we can we have the following policies:
We understand that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all clients a 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. To avoid a deposit for future appointments, please provide us with 24 hours notice. Failure to do so will result in a charge of $30.00
Incliment Weather Policy
We understand that weather conditions can make it difficult to keep scheduled appoim=ntments. If an appointment is cancelled by the client for inclement weather, no fee will be charges to the client as long as the appointment is rescheduled for a future date. Incliment weather must meet the National Weather Service definition of "Dangerous Weather". To qualify for having the fee waived, The National Weather Service should have issued a Major Storm Warning either during the day of the appointent, or in advance of an expected appointment (ex. Winter Storm Warning). You can check warnings at http://www.weather.gov/.
Life's Retreat Massage and Spa reserves the right to cancel an appointment in the case of inclement weather if it jeopardizes the safety of our therapists.
Check-In and Late Arrival PolicyTo avoid being deprived of treatment time, please arrive at least 15 minutes prior to your first treatment. We regret that late arrivals will not receive extension of scheduled appointments.
The original reservation fee will be charged.
No Show Policy
Our No Show Policy follows a Three Strike Rule. The first time a no show occurs, you will be given a courtesy phone call notifying you of your missed appointment. The second time a no show occurs, you will be required to leave a credit card on file when scheduling and a charge of $30.00 will be billed to your account. If a third no show occurs and any subsequent visits after that, you will be charged the full amount of your appointment and be required to leave a credit card on file for all future appointments.
Other PoliciesPrior to the first appointment a copy of our policies and intake forms will need to be completed. Client will be asked to read, understand, and comply with all professional policies, procedures, terms, and conditions. These forms must be signed as well as consent for treatment. These forms expire on December 31st each year and will need to be completed again on the first visit of the New Year. At each following appointment clients will complete a follow-up intake form to inform service technician of any changes.
Expiration Policy for Gift Certificates/Series/Special Packages
All gift certificates sold are valued at the purchase price. Gift certificates sold at full price never expire. However, they are subject to an additional charge if prices have changed or a service is no longer available. All gift certificates sold at a discount rate or massages sold in a series are good for one year from the date of purchase unless specified in promotion. They must be used by the expiration date indicated on the certificate. After the expriation date the unused services will return to full price.
All gift certificates that are given out for a promotion do expire. Promotions include, but are not limited to, auctions, races, and raffles. Please check the expiration date and use them within that time.
Gift Certificates must be presented at time of service. All remaining balances must remain on your certificate; no cash value; cannot be redeemed for cash. Life's Retreat Massage and spa is not responsible for certificates that are lost, stolen, damaged or used without authorization. All sales are final; Gift Certificates cannot be exchanged or refunded for any reason. If need further clarification please refer to the policy form included with your gift certificate when purchased. A copy can be obtained at the spa.
PaymentWe accept cash, local checks, Visa, MasterCard and Discover Card as well as gift certificates issued by Life’s Retreat Massage and Spa. We are also a member of the Elk River Chamber of Commerce and accept gift certificates issue from the Chamber.PricesPrices listed are subject to change at any time without notice. GratuitiesTips are never expected, but always appreciated. It is always nice to receive the compliment of a “thank for a good service” gratuity. For your convenience tips may be added to your check and credit card total at check-out.